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Till now, Amazon's policy spared the customer disputes with couriers, sellers and manufacturers over defective or unsuitable goods. But not anymore. One reason online retailers such as Amazon have been able to pull customers from brick-and-mortar stores is the 'no questions asked' return policy. Anyone can return an item within 30 days without having to give an explanation. This policy spared the customer disputes with couriers, sellers and manufacturers over defective or unsuitable goods. But not anymore. Amazon USA has started quizzing customers over returned items and has even banned accounts from which even 10% of ordered items were returned, according to a report in The Wall Street Journal. A number of customers have shared their experience on Twitter. A customer tweeted a letter she got from Amazon, asking her to explain why she had returned so many items in the past 12 months. She said she purchased 50 things and returned only six which coul...
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